The course targets tourism businesses directors or executives working in human resources management and other leadership positions. It helps them evaluate and re-adapt their emotional intelligence skills in order to establish a motivating and balanced relation with their employees.
Session 1 Understanding soft skills (1,5 h)
This session focuses on soft skills comprehension and identification, in order to understand which profiles are more suitable for a career in tourism and recruit motivated employees.
Session 2 Emotional intelligence (2,5 h)
This session explains emotions structure and typologies, as well as which role they play in professional relations.
Session 3 Leadership (3 h)
This session defines the concept of leadership and identifies the different styles managers usually adopt, focusing on best practices for an improvement of co-workers communication.
Session 4 Assessment (1,5 h)
Self – assessment and evaluation of the knowledge acquired in the previous sessions.